SJ Injury Attorneys

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Law Firm Job Opportunities

INTAKE SPECIALIST:

Job description

Our expanding law firm is needing an experienced Intake Specialist to join our team. We offer competitive pay commensurate with experience and a benefits package that includes health insurance, 401K with company match and paid time off.

The person in this position will have the following job responsibilities and personal skills:

Responsibilities

  • Answering any and all incoming calls to include after hours
  • Screen incoming leads via phone or internet and set appointments for qualified potential clients.
  • Evaluate prospective client's claim, explain the process, answer questions and sign up new clients
  • Meet with clients in person for sign-up when needed.
  • Open claims with various insurance companies
  • Draft and send out Letters of Representation
  • Upload new client paperwork to clients file on firm’s database
  • Order and/or obtain police reports
  • Data Entry - Maintain and update files in case management program (Needles)
  • Assist with the creation of new matters on the firm’s database

Skills

  • Individuals must have a MINIMUM of 12 months' experience handling intake for a personal injury law firm.
  • Familiar with case management software, preferably Needles.
  • Proficient in Outlook, Excel and Word
  • Proficient in Customer Service and professional verbal and written communication
  • Possess excellent organization skills and be able to electronically process client information and documents in a consistent and timely manner.
  • Position requires the ability to quickly make a strong empathetic connection with a potential client and follow up per firm procedures until client is transitioned to the handling case manager or attorney.
  • Some college or university education is preferred
  • Bilingual in Spanish

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

 

CASE MANAGER:

We are seeking a case manager with integrity and experience that can bring extensive knowledge of all aspects of personal injury.  You will be required to "hit the ground running" and manage a large case docket with minimum training and supervision.

Job Requirements

  • Minimum of 2 years experience at a plaintiffs' personal injury law firm
  • Exceptional verbal and written communication skills on the phone, in person, and email
  • Bilingual/Biliterate in Spanish 
  • Proficient in Microsoft Office Suite and Case Management software (Needles preferred)
  • Ability to work independently with minimal supervision 
  • Excellent time management, multi-tasking, and critical thinking abilities
  • Professional member and team player 
  • High school diploma or GED; college degree a plus

Key Responsibilities

  • Effectively manage a caseload of 100-200 cases
  • Continuous communication with clients and medical providers
  • Proactively address liability issues and draft liability, PIP, UIM and demand letters
  • Accurately maintain case management data
  • Negotiate settlements
  • Maintain the highest level of discretion and confidentiality 

We offer a competitive salary, bonus plan, 401(k) with matching and medical insurance.

Salary is DOE and competitive.